ToolHound Scores High Marks for Technical Support for Tool and Equipment Management
St. Albert, Alberta, May 21, 2013 — ToolHound Inc., a leading global supplier of tool tracking systems, announced the results of a recent customer survey exploring factors that most influence the purchase of tool inventory management solutions. Findings demonstrate that ToolHound’s technical support is rated very high in the industry, with more than 80 percent of respondents ranking it as excellent or good.
When asked what considerations are most important when choosing a supplier for tool tracking systems, respondents overwhelmingly rated technical support as the number one factor. Other factors cited as important are customer service response time, online training and delivery time – ToolHound scored high marks in each of these categories, as well as for user-friendly products.
“The findings from this survey validate our emphasis on personalized technical support and customer service,” said Dean Perry, President of ToolHound. “ToolHound support, FastTrack Implementation, and training programs were developed with practical input from our valued customers.”
The survey, conducted early this year, polled more than 200 ToolHound customers and prospects. Of those responding, 81 percent cited loss prevention as their primary reason for purchasing a tool and equipment management system, while 66 percent named inventory control. Survey participants represent a range of industries including construction, oil and gas, utilities, mining and equipment rental.
Since 1985, the ToolHound inventory management system has been deployed by companies of all sizes across a variety of industries, including construction, power generation, chemical processing, mining and jobsite tool and equipment services. ToolHound has evolved to meet the needs of customers around the world based on real-world experience and feedback. Specializing in personalized technical support with on-site training and installation expertise, ToolHound offers a comprehensive portfolio of equipment and tool tracking solutions including cloud hosting and customer controlled hosting with ToolHound OnSite and SecureCrib featuring wireless, RFID and bar code technology.