Support

We are dedicated to providing exceptional post-sale support to ensure our clients maximize the value of their investment.

Contact Overview

Contact Info

Phone: 1-800-387-8665 ext. 2
Email: support@toolhound.com
Hours of operation: 6:30am MST – 4:30 pm MST
Monday – Friday, excluding Canadian holidays

Contact Us

Support Overview

Technical Support

When construction managers were asked what is most important when choosing a supplier for tool tracking systems, respondents overwhelmingly rated technical support as the number one factor.

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Our support professionals have significant experience dedicated specifically to multiple generations of ToolHound tool tracking systems, and we take pride in offering personalized service to our clients. We can help shorten your implementation cycle and ensure best practices are put in place immediately.

CUSTOMER CARE

Full-Service Support

Full-time qualified Support Services personnel are dedicated to your needs
Unlimited access to Support Services personnel through email and a toll-free phone number
Remote connection to your desktop to assist in troubleshooting
Our response time is under 4 hours in the majority of cases
Periodic follow-up calls to your crib, warehouse or store staff ensures no issues are slipping through the cracks
Submit your requests for enhancements. ToolHound is proud to be able to include client requests when feasible

AVAILABLE SERVICES

Installation Assistance

Assist your IT personnel with installation and configuration

Onsite Training

Our seasoned trainers come to your site to deliver training to your personnel
Training tailored for your organization
Implementation assistance
Best practice recommendations

Web-based Training

Train individuals or groups over the web
Training tailored to your organization
Sessions starting at one hour in duration
Suitable for new users, refresher training, when implementing new modules, or advancing skills

Online Resources

Do You Know Where Your Tools Are? Get Started Today!

Lower costs. More revenue. One powerful tool.

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